Welcome to the FAQs section of the Help.

The following is a list of the FAQs in the casino. If you have any questions which are not covered by these sections, please feel free to contact support via one of our six methods

  • I've forgotten my username and password. What should I do?

    Click on "Forgot password?" at the top bar of the website. Enter the e-mail address you registered your account with and your log in details will be mailed to you

  • What are the methods of payment?

    We currently accept the following payment options: Visa, MasterCard and CASHlib. When you are logged in to your account, click on “Deposit” to find out what deposit methods are available to you.

  • Are there any costs for deposit?

    No. We do not charge any fees and all our payment options are free. However, in some cases the payment provider may charge a transaction fee.

  • How do I deposit?

    To make a deposit at Macau Casino, you first need to create an account. After logging in to your account, please go to "Deposit" in the menu at the top. When you have chosen your preferred payment method, enter the relevant account information and the funds will be credited to your account after the time period stated in the deposit information. When choosing Credit / Debit Card you will be re-directed to E-PRO solutions where your purchase will result in the issuing of an E-VOUCHER (electronic money).

  • How do I withdraw?

    Wire transfer

    You may request a withdrawal from the Cashier at any time. Minimum withdrawal is €150 and transactions are usually processed within 72 hours. After the withdrawal has been processed by our payments team, it will take 3-5 days for the payment to reach your bank account as this is an international bank transaction.

    To withdraw amounts lower than €150, you can request a manual withdrawal via any payment method available on the website. A manual withdrawal has an administrative fee of €10 that will be deducted from the withdrawal amount you have requested. To make a manual withdrawal, you must have made at least one deposit. To request a manual withdrawal, please send an email to [email protected] with your IBAN and Swift/BIC details and our payments team will process it for you.

  • What currency do you accept?

    We accept the following currencies: EUR.

  • Where are you licensed?

    We are licensed for operation in Curaçao, and all our games are fully certified by Technical Systems Testing, which is an accredited 3rd party testing company.

  • What are your bonus terms?

    We are unique with our bonuses and unlike any other online casinos our bonus terms are simple and easy to understand. We don't require impossible wager requirements; rather we deliver casino chips straight into your account. The chips are yours to play with right away but cannot be cashed out. However, any money you win with those chips is available for withdrawal instantly. This is the fairest policy you will find, GUARANTEED!

  • How fair are the games in the Casino?

    We use Random Number Generator (RNG) to randomly produce the gaming results. Also, all games are fully certified by Technical Systems Testing, which guarantees the highest standards online.

  • Do you accept players from all around the world?

    All players are welcome at Macau Casino, but due to gambling restrictions in certain countries, we cannot accept players from: Afghanistan, Algeria, American Samoa, Andorra, Angola, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Brunei, Cameroon, Canada, Chad, Chile, China (Hong Kong S.A.R.) Curacao, Cote D’Ivoire (Ivory Coast), Croatia (Hrvatska), Czech Republic, Denmark, Ethiopia, Faroe Islands, Georgia, Hungary, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Lithuania, Malaysia, Moldova, Mongolia, Morocco, Netherlands, New Caledonia, New Zealand, Nigeria, Pakistan, Philippines, Poland, Qatar, Russia, Singapore, Slovenia, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Turkmenistan, Uganda, United Kingdom, Ukraine, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia and Zimbabwe.

  • The game doesn't open when I click on it, what should I do?

    For the games to open you should have the pop-up blocker turned off. In Internet Explorer pop-ups are blocked by default. Change as follows: Click on Tools > Pop Up Blocker > Turn Off Pop-Up Blocker. After doing so, click the game again to open it.

  • After logging into the casino, the screen is blank. What should I do?

    In most cases, this is resolved by updating your Adobe Flash Player. Go to adobe.com and upgrade to the latest version of Adobe Flash. If the problem persists, please email us at [email protected]

  • Is it possible to make a deposit with a credit card that has a different owner than the player account owner?

    Your player account is strictly personal. In order to avoid any issues when withdrawing, the name of the credit card owner has to be the exact same name of the account owner.

    In case you use a credit card with a different owner, belonging to a close family member (spouse, parent, children, brother or sister), documentation to verify certain details for EACH card will be requested. Without these documents, withdrawals cannot be validated. In addition, the transfer can only be made to a bank account with the same NAME as on the last credit card used.

    In case you use a credit card belonging to a friend or distant family member, a bank statement from the person in question showing the charge to our site will be required in addition to the other documents. Again, the withdrawal can only be made to a bank account in the name of the last card used to deposit.

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